FAQ
Frequently Asked Questions
General Questions
What is GloLAB?
GloLAB is a premium beauty, wellness, and lifestyle brand dedicated to revolutionizing how people approach beauty and self-care. We specialize in innovative products that combine cutting-edge technology with elegant design, making luxury beauty accessible to everyone.
Is GloLAB a minority and veteran-owned business?
Yes! GloLAB is a division of Ariel's River Contracting Group (ARCG), a Service-Disabled Veteran-Owned Small Business (SDVOSB) and Minority Business Enterprise (MBE). We're proud to bring our heritage of excellence, integrity, and accessibility to the beauty industry.
What makes GloLAB different?
We combine precision engineering with premium materials to create products that deliver salon-quality results at accessible prices. Our magnetic eyelash technology, for example, eliminates the frustration and mess of traditional false lashes while delivering professional results.
Where can I buy GloLAB products?
You can shop our full collection at theglolab.co. We offer a curated selection of beauty, wellness, and lifestyle products designed to elevate your daily routine.
Product Questions
Are GloLAB products safe to use?
Absolutely! Every GloLAB product undergoes rigorous testing and quality control to meet the highest safety standards. We use premium, dermatologist-tested materials and maintain strict compliance with all beauty and wellness regulations.
What are your products made from?
We use only premium, high-quality materials including:
- Medical-grade magnetic components
- Hypoallergenic eyelash fibers
- Natural and sustainably-sourced skincare ingredients
- Eco-conscious packaging materials
For specific ingredient information, please refer to individual product pages or contact us at info@arivergroup.com.
Are GloLAB products cruelty-free?
Yes! We're committed to cruelty-free practices and do not test on animals. We work with suppliers who share our values of ethical sourcing and sustainability.
How long do products last?
Product longevity varies:
- Magnetic Eyelashes: 50-100+ applications with proper care
- Magnetic Eyeliner: 4-8 weeks of daily use
- Skincare Products: Refer to individual product pages for usage guidelines
- Wellness Products: Follow product-specific instructions for optimal results
Can I use GloLAB products if I have sensitive skin?
Most GloLAB products are formulated for sensitive skin. However, we recommend reviewing ingredient lists and patch testing before full use. If you have specific concerns, contact us at info@arivergroup.com for personalized recommendations.
Magnetic Eyelash Questions
How do magnetic eyelashes work?
Our magnetic eyelashes use precision-engineered magnets and a specially formulated magnetic eyeliner to create a secure, comfortable hold. The magnets align perfectly with the eyeliner, eliminating the need for messy adhesives.
Are magnetic eyelashes safe for my eyes?
Yes! Our magnetic eyelashes are designed with safety as the top priority. The magnets are encased in hypoallergenic fibers and positioned to sit comfortably on your lash line without touching your eye. Millions of people safely use magnetic eyelashes daily.
How do I apply magnetic eyelashes?
1. Apply our magnetic eyeliner to your upper lash line as you would regular eyeliner
2. Allow the eyeliner to dry for 30-60 seconds
3. Gently place the magnetic lashes on your lash line, aligning with the eyeliner
4. The magnets will snap into place
5. Adjust as needed for comfort
Can I wear magnetic eyelashes all day?
Yes! Most people wear magnetic eyelashes for 8-12 hours comfortably. Remove them gently before bed to allow your natural lashes to rest.
How do I remove magnetic eyelashes?
Gently lift the outer edge of the lash and slowly peel away from your lash line. The magnets will release easily. Never pull forcefully, as this can damage both the lashes and your natural lashes.
How do I care for my magnetic eyelashes?
- Store in the provided case when not in use
- Keep away from water and moisture
- Gently clean with a dry cloth if needed
- Avoid excessive heat or direct sunlight
- Never use harsh chemicals or solvents
Can I sleep in magnetic eyelashes?
We recommend removing magnetic eyelashes before bed to allow your natural lashes to rest and to extend the life of the product.
Are magnetic eyelashes reusable?
Yes! With proper care, magnetic eyelashes can be worn 50-100+ times. They're a sustainable, cost-effective alternative to disposable lashes.
Ordering & Shipping Questions
How long does shipping take?
Orders are processed within 7-15 business days, then shipped via USPS, UPS, or FedEx. Delivery typically takes 5-10 business days within the US. International orders may take 2-4 weeks.
Do you offer free shipping?
Yes! We offer free shipping on orders over $50 to most US locations.
Can I track my order?
Absolutely! You'll receive a shipping confirmation email with a tracking number as soon as your order ships. Use this number to monitor your package's progress.
What if my package doesn't arrive?
Contact us immediately at info@arivergroup.com with your order number and tracking information. We'll investigate with the carrier and send a replacement if necessary.
Do you ship internationally?
Yes, we ship to select international locations. International orders may be subject to customs duties and taxes. Please check your local regulations before ordering.
Returns & Refunds
What's your return policy?
We offer a 30-day return policy. Items must be unused and in original packaging. Customers typically pay for return shipping unless the item is defective or damaged.
How do I start a return?
1. Email info@arivergroup.com with your order number and reason for return
2. We'll provide a return shipping label
3. Ship your item back to us
4. We'll process your refund within 5-7 business days of receiving your return
What if my item arrives damaged?
Contact us immediately with photos of the damage. We'll provide a prepaid return label and send a replacement or issue a full refund at no cost.
How long does a refund take?
Refunds are processed within 5-7 business days of receiving your return. Allow additional time for your bank or credit card company to post the credit.
Can I exchange for a different size?
Yes! We make exchanges easy. Contact us at info@arivergroup.com and we'll arrange an exchange with minimal hassle.
Account & Payment Questions
Do I need an account to shop?
No! You can shop as a guest. However, creating an account makes future purchases faster and allows you to track your orders.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods.
Is my payment information secure?
Yes! We use industry-standard SSL encryption and PCI compliance to protect your payment information. Your data is never stored on our servers.
Can I save my payment information?
Yes! If you create an account, you can securely save payment methods for faster checkout on future purchases.
Contact & Support
How can I contact GloLAB?
Email: info@arivergroup.com
Response Time: We typically respond within 24 business hours
What if my question isn't answered here?
Please reach out to our customer care team at info@arivergroup.com. We're happy to help with any questions or concerns!
Do you have a physical store?
Currently, GloLAB operates exclusively online at theglolab.co. We're committed to providing exceptional service through our website and customer support channels.
Still Have Questions?
Our customer care team is here to help! Contact us anytime at info@arivergroup.com and we'll get back to you within 24 business hours.
Thank you for choosing GloLAB!