Shipping & Returns
Shipping & Returns Policy
Shipping Information
At GloLAB, we're committed to delivering your order promptly and safely. Here's what you need to know about our shipping process.
Shipping Timeline
Standard Processing: Orders are processed and shipped within 7-15 business days from the date of purchase. During peak seasons or promotional periods, processing may take slightly longer.
Delivery Time: Once shipped, most orders arrive within 5-10 business days depending on your location. International orders may take 2-4 weeks.
Order Tracking: You'll receive a shipping confirmation email with a tracking number as soon as your order ships. Use this number to monitor your package's journey.
Shipping Costs
Shipping costs are calculated at checkout based on your location and order weight. We offer competitive rates and work with trusted carriers to ensure safe delivery.
Free Shipping: Enjoy free shipping on orders over $50 to most US locations.
Shipping Carriers
We partner with reliable carriers including USPS, UPS, and FedEx to ensure your GloLAB products arrive in perfect condition.
Returns & Exchanges
We want you to be completely satisfied with your GloLAB purchase. If you're not happy with your order, we make returns and exchanges easy.
Return Window
30-Day Return Policy: You have 30 days from the date of delivery to initiate a return or exchange. Items must be unused and in original packaging.
Return Conditions
For a return to be accepted, items must be:
- Unused and in original, unopened packaging
- In the same condition as received
- Include all original components and documentation
- Have proof of purchase
Return Process
1. Contact Us: Email info@arivergroup.com with your order number and reason for return
2. Receive Return Label: We'll provide you with a prepaid return shipping label
3. Ship Your Item: Pack the item securely and ship it using the provided label
4. Refund Processing: Once we receive and inspect your return, we'll process your refund within 5-7 business days
Return Shipping
Standard Returns: Customers are responsible for return shipping costs, unless the item is defective or damaged.
Defective or Damaged Items: If your item arrives damaged or defective, we'll provide a prepaid return label and issue a full refund or replacement at no cost.
Refunds
Refunds are processed to your original payment method within 5-7 business days after we receive and inspect your returned item. Please allow additional time for your bank or credit card company to post the credit.
Exchanges
If you'd like to exchange an item for a different size, color, or product, please contact us at info@arivergroup.com. We'll arrange an exchange with minimal hassle.
Special Circumstances
Defective Products
If you receive a defective product, we'll replace it immediately at no cost. Contact us with photos of the defect, and we'll arrange a replacement or refund.
Damaged in Shipping
If your package arrives damaged, please document the damage with photos and contact us immediately at info@arivergroup.com. We'll work with the carrier to resolve the issue and send a replacement.
Lost Packages
If your package doesn't arrive within the expected timeframe, contact us and we'll investigate with the carrier. We'll either locate your package or send a replacement.
International Shipping
We ship to select international locations. International orders may be subject to customs duties and taxes, which are the responsibility of the recipient. Please check your local customs regulations before ordering.
Questions?
If you have any questions about shipping or returns, please don't hesitate to contact us:
Email: info@arivergroup.com
Response Time: We typically respond within 24 business hours
We're here to make sure you have the best experience possible with GloLAB!